Heat Pump Repair in Paramus

Urgent Heating Solutions for Your Home

If your heat pump has stopped heating, stopped cooling, or is making noises that have you concerned, you need help from a team that understands these systems and knows Paramus. At Reiner Group, we help homeowners and businesses get their comfort back with prompt, reliable heat pump service.

When a system fails during a cold night or a humid summer afternoon, it is more than an inconvenience. It can disrupt family routines or business operations and it can lead to higher energy bills if the unit keeps struggling. Our team has been serving Northern New Jersey since 1934, and we bring that experience to every service call.

With 24/7 response for urgent HVAC issues, more than 150 employees, and thousands of clients across the region, we work to make the repair process straightforward. Our goal is to restore your comfort, explain what we find, and help you make informed choices about your equipment.

If you are experiencing issues and need heat pump repair in Paramus, call Reiner Group at (201) 371-7980 or reach out online for professional help today.

Why Call Reiner Group First

When you look for help with a heat pump problem, you want to know quickly that the company you call has real depth, not just a name on a truck. Reiner Group has been supporting Northern New Jersey homes and businesses since 1934, so we understand how local weather and building styles affect heating and cooling systems.

Our team includes more than 150 people, with licensed engineers, electricians, plumbers, mechanics, and HVAC technicians. This range of skills is important for heat pump diagnosis, because many issues involve both refrigerant and electrical components or controls. When we send a technician, you are getting the backing of a full organization, not a single person working alone.

We are proud to be a Lennox Premier Dealer and a Mitsubishi Electric Diamond Dealer. These designations reflect consistent training with leading manufacturers and strong performance over time. For you, that means we can work confidently on many modern and high efficiency heat pumps, including ductless systems and variable speed equipment.

Our company has also received the Dave Lennox Award for more than 20 consecutive years, a recognition given to only a small group of contractors nationwide. In addition, we received the PSE&G Trade Ally Award in 2025 for our work helping customers improve efficiency. These awards, along with more than 1,000 customer reviews, show that people across the area rely on us for serious HVAC work.

We service all major makes and models, so you do not need to worry about whether your brand is supported. Our focus is on clear communication, careful troubleshooting, and practical recommendations, whether you are in a single family home, a condo, or a commercial space in Paramus.

What To Do When Your Heat Pump Fails

It can be stressful when your heat pump stops working, especially during a temperature swing. A few simple checks can sometimes rule out minor issues and help you know what to tell our dispatcher when you call. These steps are safe for most homeowners and do not require tools.

Before you call, you can check the following:

• Confirm that your thermostat is set to the correct mode and temperature, and that it has fresh batteries if it uses them.
• Check your electrical panel to see if any breakers for the air handler or outdoor unit have tripped, and reset once if it is safe to do so.
• Look at your air filter and replace it if it is visibly dirty or clogged, since restricted airflow can affect performance.
• Walk around the outdoor unit to make sure it is not blocked by snow, leaves, or debris, and that it has some space for airflow.

If the system is still not heating or cooling properly, or if you notice burning smells, loud grinding sounds, or visible ice buildup on the unit, it is time to stop troubleshooting and reach out to a professional. Continuing to run a struggling system can make problems worse. Our team is available around the clock to take your call and schedule a visit.

Our Professional Heat Pump Repair Process

At Reiner Group, we use a detailed and professional process to ensure your heat pump is restored to peak performance. Our service department is staffed with some of the finest technicians in the area, and they are available 24 hours a day to handle any emergency. We take a hands-on approach to troubleshooting, looking at both the indoor and outdoor components to provide a complete solution.

• We perform a full diagnostic check on the reversing valve and defrost controls.
• Our team inspects the refrigerant levels and checks for any potential leaks.
• Reiner Group technicians clean the coils and check for airflow obstructions.
• We test all electrical connections, capacitors, and relays for proper function.
• Our professionals verify the thermostat calibration and sensor accuracy.
• We provide a clear explanation of the work performed and tips for future care.

By following this methodical approach, we ensure that every repair meets the high standards we have maintained for over 85 years. Whether your system is a modern high-efficiency model or an older retrofit, we have the resources and skills to handle the layout and design needs of your specific setup.

Heat Pump Problems We See In Paramus

Heat pumps in Paramus work hard throughout the year, handling both heating and cooling as seasons change. Winter cold snaps in Northern New Jersey can challenge older systems, and humid summers can expose weaknesses in airflow or drainage. Over time, these conditions tend to produce certain recurring issues that we see in local homes and businesses.

One common complaint is reduced heat output during colder weather. This can be related to outdoor coil conditions, refrigerant levels, or the way backup heat is controlled. We also hear from clients who notice short cycling, where the system turns on and off more frequently than usual, which can indicate sensor, control, or airflow concerns.

In some Paramus properties, especially those that were built before central HVAC became standard, heat pumps have been added to existing structures. This can result in ductwork that is not ideal for the system or equipment that has to work harder to keep rooms comfortable. We work to identify these underlying factors when we evaluate a unit, not just address surface symptoms.

Noise changes, such as new grinding or rattling sounds, and visible ice buildup on outdoor units are also situations that lead local residents to call us. Our technicians are familiar with how local weather and installation practices affect these systems, so they can connect what they see on site with what tends to happen across the area.

Timely repairs help protect efficiency and comfort, and they can reduce the risk of larger failures. Whether you are in a single family home, a townhouse, or a small commercial building in Paramus, you can count on our team to look at the full picture of your system and provide clear guidance.

Why Choose Us for Heat Pump Repair in Paramus

Choosing Reiner Group means partnering with a company that has been a leader in the industry since 1934. We have spent over 85 years building an impeccable reputation in Paramus and the surrounding areas by treating our customers with character and honor. Our business includes everything from system engineering to 24-hour emergency service, ensuring that we can handle any challenge your HVAC system presents, regardless of the make or model.

We are a customer-oriented business that still believes in the simple stuff—answering your questions and showing up when you need us most. With our headquarters in Fair Lawn, we are perfectly positioned to provide a quick and reliable response to any home or business in Northern New Jersey. Whether you need a minor adjustment or a complex repair involving shop drawings, Reiner Group has the engineering staff and the finest technicians to get the job done right. We take pride in our work and look forward to preserving our reputation by serving you.

Our goal is to give you years of quality service and the peace of mind that comes with a perfectly functioning home.